Trust
Built to sit inside the firm’s supervision framework.
A law firm cannot outsource its professional responsibility, and this service does not ask it to. Everything below is fixed in the Master Services Agreement before the first live call — and everything Atendros does not have is on this page too.
Commitments
What is fixed before the first live call
Ten commitments. Each is contractual, each is verified during onboarding, and each is reviewable by the firm’s own counsel before a single caller reaches the line.
The firm remains the lawyer of record. Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm retains professional-responsibility oversight; Atendros is contractually responsible for day-to-day operational compliance.
Calls handled through the service are designed to play a recording disclosure before recording begins and to obtain caller consent where required by law — the strictest U.S. (all-party-consent) standard. Per-firm recording configuration is verified with the law firm before launch. Fla. Stat. §934.03.
The service does not answer “do I qualify?”, fee quotes, eligibility, deadline, or strength-of-case questions. Each is redirected to a consult with the attorney.
Caller name, phone, email, and other firm-approved identifiers are checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Atendros does not make legal conflict determinations — any flag is routed to firm staff for review before a consult is confirmed.
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
Atendros does not use cold outbound AI voice calls. Outbound SMS, email, or voice workflows are configured only according to the customer-approved workflow and applicable consent requirements. 47 CFR §64.1200.
Recordings, where made, are stored per the firm’s retention policy. Internal operational copies are purged within ninety (90) days unless the firm directs longer retention. PII is scrubbed from analytics. Customer intake data is not used to train AI models without the firm’s separate written consent. The subprocessor list lives in the MSA’s Data Processing Addendum (Exhibit B).
A trained bilingual reviewer audits approximately 5% of calls — including every escalated call — during the first ninety (90) days after go-live, with findings surfaced in the firm’s weekly scorecard.
Script, disclosure language, conflict-flagging workflow, and contract are reviewed by the firm’s designated counsel before the first live call.
Callers are told they are speaking with an AI assistant. Atendros is not presented as a human, a lawyer, a notario público, or a DOJ-accredited representative.
Stated plainly
What Atendros does not have
Legal-technology buyers are asked to take a great deal on faith. This is the part of the page that is usually missing.
No third-party security certification
Atendros does not hold SOC 2, HIPAA attestation, ISO 27001, or any other third-party security certification, and does not claim one. If your firm requires a certified vendor today, Atendros is not that vendor today.
No measured performance data
The answer-rate figures on this site are contractual service levels from the Master Services Agreement, not measured results.
Not a law firm
Atendros is not a law firm, attorney, notary public, notario público, immigration consultant, DOJ-accredited representative, or paralegal provider, and does not provide legal advice.
How answer rates are measured
Answer rates are measured from CallRail and Retell logs and shared with the firm. That measurement stack is contractual, not incidental — the guarantee is defined against it.
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Data handling at a glance
| Ownership | The firm owns its data. |
|---|---|
| Recordings | Stored per the firm’s retention policy. |
| Internal operational copies | Purged within ninety (90) days unless the firm directs longer retention. |
| Analytics | PII scrubbed. |
| AI model training | Customer intake data is not used to train AI models without the firm’s separate written consent. |
| Subprocessors | Listed in the MSA’s Data Processing Addendum (Exhibit B). |
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
The documents
The Master Services Agreement is provided during engagement and controls over anything on this website.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.