Solutions
Spanish and English intake.
Spanish-language calls and English-language calls receive the same intake protocol — answered live, in the caller’s language, from the first ring. No menus. No “press one for Spanish.” No off-shore handoff that costs the caller their patience.
Why bilingual matters
For an immigration practice, the Spanish call is frequently the call that converts. The bilingual intake line captures caller-provided details in the caller’s preferred language, sets the right tone, and reduces the risk of a missed urgency cue — detention language, court date, hearing trigger — that an English-only line would lose.
The same call, either way in
Demonstration. Synthetic caller, synthetic firm, no real data.
What “bilingual” means at Atendros
English and Spanish coverage with no language selection.
Your firm’s pre-approved questions, asked in the caller’s language.
Tracked across English and Spanish calls in the weekly scorecard.
A trained bilingual reviewer audits approximately 5% of calls — including every escalated call — during the first ninety (90) days after go-live, with findings surfaced in the firm’s weekly scorecard.
Recording disclosure and consent prompts available in both languages, per the firm’s recording configuration.
Calendar bookings, confirmation messages and follow-ups configured per firm-approved workflow.
Answer-rate targets
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
Additional languages
The Scale tier supports an additional language on request, configured during onboarding. Bilingual English/Spanish coverage remains the core service.
What we do not claim
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.