Spanish & English Intake

Spanish-language calls and English-language calls receive the same intake protocol — answered live, in the caller’s language, from the first ring. No menus. No “press one for Spanish.” No off-shore handoff that costs the caller their patience.

Why bilingual matters

For an immigration practice, the Spanish call is frequently the call that converts. The bilingual intake line captures caller-provided details in the caller’s preferred language, sets the right tone, and reduces the risk of a missed urgency cue (detention language, court date, hearing trigger) that an English-only line would lose.

What “bilingual” means at Atendros

• English and Spanish coverage from the first ring — no language selection.
• Script-driven intake in either language using the firm’s pre-approved questions.
• Consistent capture quality across English and Spanish calls — tracked in the weekly scorecard.
• Bilingual review: a trained bilingual reviewer audits approximately 5% of calls — including every escalated call — during the first ninety (90) days after go-live, with findings surfaced in the firm’s weekly scorecard.
• Recording disclosure and consent prompts available in both languages, per the firm’s recording configuration.
• Calendar bookings, confirmation messages, and follow-ups configured per firm-approved workflow in either language.

Answer-rate targets

• English answer rate target: ≥90%.
• Spanish & multilingual answer rate target: ≥85%.
• Targets are measured during the Day-30 guarantee window from CallRail and Retell logs; see Pricing for the guarantee terms.
• Both thresholds are backed by the Day-30 answer-rate guarantee (see Pricing).

Additional languages

The Scale tier supports an additional language on request, configured during onboarding. Bilingual English/Spanish coverage remains the core service.

What we do not claim

• We are not a translation service or interpreter service.
• We are not a notario público, notary public, or immigration consultant.
• We do not give legal advice in any language.

See Immigration law intake for the immigration-specific workflow, Services for the full service breakdown, and book a discovery call to walk through your firm’s language mix.

Atendros LLC is a bilingual English/Spanish AI-powered intake managed service for immigration law practices. Atendros supports firm-supervised intake workflows and is not a law firm or legal services provider.