Services

Atendros is a managed service. We answer your firm’s inbound calls in English and Spanish, twenty-four hours a day, capture caller-provided intake facts against your firm’s script, and schedule qualified consultations on the attorney’s calendar based on firm-defined criteria. The firm retains every client.

What the service does

• Bilingual call answering. English and Spanish from the first ring, with no menus and no language selection prompts.
• Intake capture on your script. We ask your firm’s pre-approved questions and capture caller answers exactly as given, without inventing matters, quoting fees, or making eligibility determinations.
• Duplicate and conflict-indicator flagging. Caller name, phone, email, and firm-approved identifiers are checked against firm-provided records and surfaced to firm staff for review before a consult is confirmed. Atendros does not make legal conflict determinations.
• Escalation to firm staff. During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are routed for live handoff to firm staff within a 15-second escalation target. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
• Recording and consent by design. Calls handled through the service are designed to play a recording disclosure before recording begins and to obtain caller consent where required by law — the strictest U.S. (all-party-consent) standard. Per-firm recording configuration is verified before launch.
• Calendar booking. Qualified consults are booked directly into the attorney’s calendar via firm-approved scheduling rules.
• Weekly reporting. A weekly scorecard covering call volume, answer rate, language mix, escalations, and bookings.

What the service does not do

• Provide legal advice or answer “do I qualify?” questions.
• Quote legal fees, give deadline guidance, or make strength-of-case assessments.
• Make immigration eligibility determinations or DOJ-accredited representations.
• Prepare forms or perform paralegal work.
• Make legal conflict determinations — flags are routed to firm staff.
• Create an attorney-client relationship.

How a firm goes live

1. Discovery call. A 20-minute call to confirm fit, call volume, intake bottlenecks, and case-management setup.
2. Order form & MSA. Signed order form and Master Services Agreement set tier, coverage window, recording configuration, and conflict-flagging workflow.
3. Setup. Firm provides required system access, the approved intake script, recording-consent disclosure language, and integration credentials.
4. Counsel review. Firm’s designated counsel reviews script, disclosure language, and conflict-flagging workflow.
5. Go-live. Target go-live within ten business days of a complete signed package and access readiness.

See Pricing for tier details and the Day-30 answer-rate guarantee. See Immigration law intake and Spanish & English intake for service depth.

Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.