Engagement
Three tiers. Voice-minute based.
Setup is one-time. Subscription is monthly. Monthly billing begins at go-live, not at signature. Voice-minute overage above the included pool is billed at $0.18 per minute.
- Up to 1,500 voice minutes per month
- Bilingual English and Spanish coverage
- One case-management integration
- Weekly scorecard
- Day-30 answer-rate guarantee
- Up to 3,000 voice minutes per month
- Bilingual English and Spanish coverage
- Two case-management integrations
- Weekly scorecard plus monthly review call
- Day-30 answer-rate guarantee
- Up to 6,000 voice minutes per month
- Bilingual coverage with additional language on request
- Unlimited case-management integrations
- Dedicated weekly review call
- Day-30 answer-rate guarantee
Voice-minute overage above the included pool is billed at $0.18 per minute.
Day-30 answer-rate guarantee
Day-30 answer-rate guarantee. If, by the end of the thirty (30)-day period following the firm’s payment of the first full monthly recurring (MRR) fee, Atendros does not meet or exceed a 90% answer rate on English-language Measured Calls and an 85% answer rate on Spanish-language and other multilingual Measured Calls — measured from CallRail and Retell logs and shared with the firm — Atendros refunds that first full monthly recurring (MRR) fee. The setup fee and the prorated partial-month MRR fee are non-refundable. This refund is the firm’s sole and exclusive remedy for failure to meet the answer-rate thresholds. “Measured Calls” and the complete guarantee terms are defined in the Master Services Agreement (Section 6), which controls.
Included in every tier
Not included
Why the price is on the page
Most vendors in this category make you book a call to learn what it costs. The number is above. If it is out of range for the practice, you have saved yourself twenty minutes and we have saved ours.
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.