Solutions
Immigration law intake.
A bilingual managed intake service built around the operating reality of an immigration law practice: high call volume, Spanish-dominant callers, conflict and duplicate risk, urgency triggers, and the supervision framework that an attorney must remain inside.
Designed for immigration law
Immigration law has an intake problem the rest of the legal industry does not have to the same degree. Many callers prefer Spanish. Many call outside business hours. Many leads are urgent — detention, hearing, removal, deadline. Conflict and duplicate risk is real: the same family member may have called another firm last week. Atendros is built around these specifics.
Capabilities for immigration intake
No menus, no language-selection prompt.
The firm’s pre-approved intake questions are asked; answers are captured verbatim. Atendros does not invent matter facts.
Caller name, phone, email, and firm-approved identifiers are checked against firm-provided records. Flags are surfaced to firm staff before any consult is confirmed. Atendros does not make legal conflict determinations.
Detention language, hearing language, court date, ICE contact, minor caller, distress, hostility, and existing-client signals are configured per firm and routed for immediate live handoff to firm staff during the firm’s agreed coverage window.
“Do I qualify for asylum?”, “What will this cost?”, eligibility, deadline, and strength-of-case questions are not answered — they are redirected to a consult with the attorney.
Calls handled through the service are designed to play a recording disclosure before recording begins and to obtain caller consent where required by law. Per-firm configuration verified before launch.
What Atendros will not do for an immigration firm
Escalation triggers
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
Supervision framework
Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm remains the lawyer of record and retains professional-responsibility oversight; Atendros is contractually responsible for day-to-day operational compliance.
Pre-launch counsel review. Script, disclosure language, conflict-flagging workflow, and contract are reviewed by the firm’s designated counsel before the first live call.
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.