Legal
Also available in Español.
These Terms & Conditions (the "Terms") govern your access to and use of atendros.com (the "Site") and the services we make available through the Site or under a separate agreement (collectively, the "Services"). Please read them carefully.
By using the Site, you accept these Terms. If you do not accept these Terms, do not use the Site.
These Terms create a legal agreement between you and Atendros LLC, a Delaware limited liability company ("Atendros," "we," "us," or "our"). For paid use of the Services by a law-firm or business customer, a separately signed master services agreement, statement of work, order form, or similar written agreement (the "Customer Agreement") will control over these Terms to the extent of any conflict.
You accept these Terms by accessing or using the Site, scheduling a discovery call, contacting us through the Site, or otherwise interacting with us. If you are accepting on behalf of an organization, you represent that you have authority to bind the organization to these Terms.
Atendros is a managed bilingual intake service for immigration law practices. We answer inbound calls in English and Spanish for participating law-firm customers, qualify callers against the firm's script, perform conflict screening against firm-provided records, and route or book callers consistent with the firm's instructions. The Site describes the Services at a high level; the operational details for any paying customer are set out in the Customer Agreement.
Atendros does not provide legal advice. Nothing on the Site, in any communication you receive from Atendros, in any AI-generated output produced by the Services, in any transcript or summary produced by the Services, or in any translation provided through the Services constitutes legal advice. Legal advice must come from a licensed attorney or otherwise authorized legal representative.
Visiting the Site, scheduling a call, communicating with us, or calling a phone line that uses the Services does not create an attorney-client relationship between you and Atendros. Information you share with Atendros is not protected by attorney-client privilege between you and Atendros. If you need legal advice or representation, you should consult an attorney directly.
Atendros is not a law firm. Atendros does not practice law. Atendros does not represent any person before any court or government agency, including the United States Citizenship and Immigration Services, the Executive Office for Immigration Review, the U.S. Department of Homeland Security, U.S. Immigration and Customs Enforcement, or the U.S. Department of State. Atendros does not file immigration applications, petitions, or other government forms on any person's behalf. Atendros does not sign forms on any person's behalf.
In the United States, a "notario público," a notary public, an immigration consultant, or a business that is not an attorney or a U.S. Department of Justice–accredited representative is not authorized to provide legal advice on immigration matters. Atendros does not provide such advice and does not hold itself out as authorized to do so.
You must be at least eighteen (18) years old to use the Site or engage with the Services on your own behalf, and you must have the legal capacity to enter into these Terms. The Site is not intended for use by children. If you are a parent or guardian and you believe a child has provided information to us, contact us at [email protected].
The Site does not currently require an account for public browsing. If we offer accounts in the future, you agree to provide accurate, current, and complete registration information; to keep your credentials secure; and to notify us promptly of any unauthorized access. You are responsible for all activity that occurs under your account.
Use of the Services beyond informational browsing of the Site is intended for law firms and law-firm staff acting within the scope of their employment or engagement, under a Customer Agreement. Operational details — including service-level commitments, fees, term, termination, data-processing terms, support, integrations, retention, and security — are set out in the Customer Agreement.
If you accept these Terms on behalf of a law firm or other organization, you represent and warrant that you have full authority to do so. If you are negotiating a Customer Agreement, you represent that you are authorized to bind the organization. Atendros may rely on those representations.
We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Site for its intended purpose. We may, at our discretion and without liability, modify, suspend, or discontinue any part of the Site or Services at any time, with or without notice, including to comply with law or to protect the integrity of the Services.
The Services include AI-powered bilingual intake features that interact with callers in English and Spanish, transcribe calls, generate structured summaries, suggest case categories, and route callers based on the firm's instructions. The Site, the Services, and any related documentation may describe these features at a high level. The Services are not a substitute for human review.
Without limiting Sections 3, 4, 11, and 25:
The firm is responsible for reviewing, verifying, correcting, and acting on every AI-generated output before relying on it for any legal purpose. This includes intake summaries, suggested case categorizations, translations, conflict-check results, document-request suggestions, and any other AI-generated content surfaced by the Services. The firm is responsible for ensuring that any communication to or from a prospective client is reviewed and supervised in compliance with the firm's professional-responsibility obligations.
Atendros does not guarantee any immigration outcome. Atendros makes no representation that any caller, applicant, beneficiary, petitioner, sponsor, family member, or other person is eligible for any immigration benefit, will be granted any visa, status, work authorization, relief from removal, parole, asylum, withholding of removal, protection under the Convention Against Torture, adjustment of status, naturalization, or any other immigration benefit, or will receive any particular outcome from any government agency or court. Eligibility and outcome determinations are made by the relevant government authority based on the facts and the law and require representation by counsel or by an authorized representative; Atendros provides neither.
Atendros is a private company. Atendros is not affiliated with, endorsed by, sponsored by, or otherwise connected to USCIS, EOIR, DHS, ICE, the U.S. Department of State, the U.S. Department of Justice, or any other government agency.
You agree to use the Site only for lawful purposes and in a manner consistent with these Terms. You will not interfere with the operation of the Site, attempt to access any non-public portion of the Site or Services, or use the Site or Services in any way that violates applicable law or the rights of any person.
A law-firm customer is responsible for:
If you are a prospective client of a law firm calling a number that uses the Services, you agree to provide accurate information; to understand that you are not entering an attorney-client relationship with Atendros; that the law firm — not Atendros — will decide whether to take you on as a client; and that any legal advice and representation, if any, will come from the firm.
You may not use the Site or Services to:
You may not use the Site or Services in any manner that disrupts, damages, disables, overburdens, or impairs the Site, the Services, or our network, or that interferes with any other party's use and enjoyment of the Site or Services.
You may not use the Site or Services to:
"Customer Data" means information that a law-firm customer or its end users provide through the Services. The Customer Agreement governs the firm's rights and our obligations with respect to Customer Data, including data-processing terms (typically in a separate data-processing addendum). As between Atendros and the firm, the firm owns the Customer Data.
Intake data — including caller-volunteered identity, contact information, language preference, reason for the call, AI-generated transcripts, AI-generated summaries, conflict-check results, recordings, and related records — is Customer Data and is handled under the Customer Agreement. Atendros uses intake data only to provide and operate the Services as instructed by the firm and as otherwise permitted by these Terms, the Customer Agreement, and applicable law.
You retain rights you have in content you submit to the Services ("Inputs"). Subject to the Customer Agreement, AI-generated outputs derived from your Inputs ("Outputs") are provided to you for use in operating your firm's intake; Atendros does not assert ownership of Outputs as between Atendros and the firm. You acknowledge that similar or identical Outputs may be generated for other users from different Inputs; AI systems are probabilistic and may produce duplicative results. Atendros does not use Customer Data (Inputs or Outputs) to train AI models without the firm's separate written consent.
Bilingual functionality is a convenience designed to support intake. Translations between English and Spanish are AI-generated, may contain errors, idiomatic mismatches, or terminology imprecision, and are not certified translations. They should not be relied upon for any legal filing, sworn statement, or court submission without review by a qualified bilingual attorney or certified translator.
We may use de-identified, aggregated, and statistical information derived from operation of the Services to monitor, secure, operate, troubleshoot, support, audit, evaluate, and improve the Services, in each case in a manner that does not identify any individual and consistent with applicable law and the Customer Agreement.
Each party may receive information that is marked or treated as confidential. Each party agrees to use the other's confidential information only to perform under these Terms (or the Customer Agreement) and to protect it with at least the same care used to protect its own confidential information of similar importance, but in no event less than a reasonable standard of care. Confidential information does not include information that is publicly known without breach, was rightfully known before disclosure, is independently developed without use of the disclosing party's information, or is rightfully received from a third party without confidentiality obligation. A party may disclose confidential information if compelled by law, subject to reasonable advance notice where lawful and a reasonable opportunity for the disclosing party to seek a protective order.
The Site embeds, links to, or interoperates with third-party services (for example, a third-party scheduling tool). Your use of any third-party service is subject to that provider's terms and privacy notice. Atendros is not responsible for third-party services, including their availability, accuracy, security, or content. Disabling or removal of any third-party integration may affect the Services.
If we make application programming interfaces ("APIs") available to a customer, use of those APIs is subject to additional documentation and limits we provide. You may not exceed rate limits, conceal or alter request metadata, share API credentials, reverse-engineer the API, or use the API to derive a competing product. We may modify, restrict, suspend, or discontinue any API at any time with reasonable notice consistent with the Customer Agreement.
Pricing displayed on the Site is informational and may change without notice. For any paid engagement, fees, billing cycles, payment methods, late charges, taxes, refunds, and credits are set out in the Customer Agreement. Unless otherwise stated in the Customer Agreement, fees are stated in U.S. dollars and are exclusive of applicable taxes, which are the customer's responsibility. Refunds, where offered (including any "Day-30 answer-rate guarantee" referenced on the Site), are the customer's sole and exclusive remedy for the failure to which the refund relates, on the conditions described on the Site or in the Customer Agreement.
The Site and the Services, and all related software, documentation, content, designs, trademarks, service marks, trade dress, logos, names, copyrights, patents, trade secrets, and other intellectual-property rights, are owned by Atendros or its licensors. Except for the limited rights expressly granted in these Terms (or the Customer Agreement), no rights or licenses are granted to you by implication, estoppel, or otherwise. "Atendros" and the Atendros logo are trademarks of Atendros LLC.
If you provide feedback, suggestions, or ideas about the Site or Services ("Feedback"), you grant Atendros a perpetual, worldwide, irrevocable, royalty-free license to use, modify, and incorporate the Feedback for any purpose. You acknowledge that Feedback is provided voluntarily, without expectation of compensation or confidentiality, and that Atendros may already be developing similar ideas.
We will not use your name, logo, or other identifiers for marketing or publicity without your prior written consent. We may identify you as a customer in non-public communications (for example, to investors, lenders, advisors, and prospective customers) under reasonable confidentiality, and we may include you in our internal customer counts.
We implement commercially reasonable, risk-appropriate security measures designed to protect information processed through the Services. Despite reasonable measures, no service is one hundred percent secure. We do not warrant that the Services will be uninterrupted, error-free, or secure against every possible attack. You agree to comply with security requirements we communicate from time to time, including reasonable cooperation with incident response.
We may suspend or terminate your access to the Site or Services at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms, the Customer Agreement, or applicable law, or that suspension is necessary to protect the integrity of the Services, our infrastructure, or another person. Sections of these Terms that by their nature should survive termination will survive, including Sections 3, 4, 5, 14, 15, 19, 20, 21, 22, 23, 24, 26, 27, 31, 32, 35, 36, 37, 38, 39, and 41.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ATENDROS DOES NOT WARRANT THAT THE SITE OR THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, TIMELY, ERROR-FREE, OR SECURE; THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR APPROPRIATE; THAT ANY TRANSLATION WILL BE ACCURATE OR SUITABLE FOR ANY LEGAL PURPOSE; THAT INTEGRATIONS WITH THIRD-PARTY SYSTEMS WILL FUNCTION WITHOUT FAILURE; OR THAT ANY OUTCOME RELATING TO ANY IMMIGRATION MATTER WILL BE ACHIEVED.
THE SITE AND THE SERVICES ARE NOT DESIGNED FOR USE IN HIGH-RISK ACTIVITIES WHERE FAILURE COULD LEAD TO DEATH, PERSONAL INJURY, SEVERE PROPERTY DAMAGE, ENVIRONMENTAL HARM, OR UNAUTHORIZED DISCLOSURE OF INFORMATION WHOSE DISCLOSURE WOULD CAUSE MATERIAL HARM. WITHOUT LIMITING THE FOREGOING, THE SITE AND SERVICES ARE NOT A SUBSTITUTE FOR LEGAL COUNSEL AND MUST NOT BE RELIED ON AS SUCH FOR IMMIGRATION, LEGAL, EMPLOYMENT, HOUSING, BENEFITS, CREDIT, HEALTHCARE, CRIMINAL, OR OTHER CONSEQUENTIAL DECISION-MAKING.
Some jurisdictions do not allow exclusions of certain warranties; in those jurisdictions, the foregoing exclusions apply to the maximum extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ATENDROS, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ATENDROS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, ATENDROS'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). FOR PAYING CUSTOMERS, THE LIMITATION OF LIABILITY IS GOVERNED BY THE CUSTOMER AGREEMENT.
Some jurisdictions do not allow the limitation of liability for certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Atendros, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Site or Services; (b) your breach of these Terms; (c) your violation of any applicable law or any third party's rights; or (d) any information you provide through the Site or Services that infringes or violates any person's rights.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any action arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction in those courts.
We may update these Terms from time to time. When we make changes, we will revise the "Effective date" above. Continued use of the Site after the effective date constitutes acceptance. Material changes to obligations of paying customers will be governed by the change-management terms of the Customer Agreement.
Atendros LLC
1000 Brickell Avenue, Suite #715 PMB 730, Miami, FL 33131
Email: [email protected]
Website: https://atendros.com
A Spanish-language version of these Terms is available at /es/terminos. If these Terms are translated into another language, the English version controls except where required otherwise by applicable law.
These Terms are not legal advice. They do not create an attorney-client relationship between you and Atendros. Use of the Site is also subject to our Privacy Policy.