How it works
How a call runs.
One inbound call, from the first ring to the structured hand-off. The sequence below is the whole service — there is no second product behind it.
The same call, as an instrument
A demonstration of one intake call. Synthetic caller, synthetic firm, no real data.
Demonstration. Synthetic caller, synthetic firm, no real data.
Six steps, in this order, on every call
English and Spanish from the first ring. No menus, no language-selection prompt. The caller is told the call is recorded and that they are speaking with an AI assistant.
Your firm’s pre-approved questions, asked in order. Answers are captured exactly as the caller gives them.
Firm-approved identifiers are checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Flags route to firm staff for review before a consult is confirmed. Atendros does not make legal conflict determinations.
Eligibility, fee, deadline and strength-of-case questions are redirected to a consult with the attorney and marked for attorney review.
Consults are booked into the attorney’s calendar using the firm’s own scheduling rules. The firm defines who gets booked; Atendros executes the firm’s rules.
A structured intake summary goes into the firm’s operating workflow with the flags attached. If an escalation trigger fired, the firm-approved escalation workflow runs instead.
When a call needs a person
Escalation is a fixed workflow, not a judgement call made in the moment. Six triggers are configured before go-live.
During the firm’s agreed coverage window, hostile, distressed, urgent, existing-client, minor, and legal-advice-trigger calls are escalated for live handoff to firm staff the moment the trigger fires. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
What never gets answered
Five categories. Each one is redirected to a consult with the attorney.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
What each side supplies
The firm supplies
Your pre-approved questions, in your order.
Reviewed by your counsel before the first live call.
Who gets booked, when, and with whom.
Who picks up, and during which hours.
The identifiers you want checked.
Credentials for the integrations you authorise.
Atendros supplies
English and Spanish, twenty-four hours a day.
Built to your script and verified end-to-end before any live caller.
Duplicate, existing-matter and conflict-indicator flags, routed to your staff.
Live handoff during your coverage window; your callback or voicemail workflow outside it.
~5% of calls, including every escalated call, reviewed during the first 90 days.
Volume, answer rate, language mix, escalations, bookings.
From first call to first live caller
A 20-minute call to confirm fit, call volume, intake bottlenecks, and case-management setup.
A signed order form and Master Services Agreement set tier, coverage window, recording configuration, and conflict-flagging workflow.
The firm provides required system access, the approved intake script, recording-consent disclosure language, and integration credentials.
The firm’s designated counsel reviews script, disclosure language, and conflict-flagging workflow.
Target go-live within ten business days of a complete signed package and access readiness.
* Answer-rate targets per the MSA service levels, measured during the Day-30 guarantee window from CallRail and Retell logs.
† Escalation applies during the firm’s agreed coverage window; outside coverage, the firm-approved callback or voicemail workflow applies.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Next step
Twenty minutes, and a written answer either way.
We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup. You leave with a one-page recommendation — including “not yet” if that is the honest answer.